Organizational Goals and Objectives
Quality Assurance
Goal: Quality assessment and management of Extension programs, services, products, and processes to enhance customer and employee satisfaction and Extension reputation will be implemented.
Statement of Support: Quality assurance efforts are needed to ensure that agency standards are met, in light of the multitude of Extension programs and products, the variety of different media and technology employed for program delivery, and the urgency to respond to many clientele.
Objective 1: Develop standards and take actions to ensure that accuracy, accessibility, and compliance with standards are verifiable.
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Strategy |
Timeline/Measure(s) |
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Revise current program review and performance appraisal instruments to include more comprehensive checklists of standard items pertaining to agency identification, Web sites, etc. |
2007–2008: Revision of instruments completed and made available for reference before 2007 review and appraisal cycle. |
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Upon identification of new priority programs, schedule the programs for internal support services (e.g. instructional design, Web and product development, planning for evaluation and marketing, etc.) as a proactive, integrated approach rather than by request. |
Annually: Priority programs identified and targeted for support by the collaboratives and PSS units. |
Objective 2: Enhance organizational culture to value quality and a customer/end-user orientation, and to share responsibility for ensuring quality.
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Strategy |
Timeline/Measure(s) |
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Evaluate existing awards programs (Superior Service) or institute new ones to provide incentives and recognize award-caliber programs and resources rather than individuals per se. |
Annually: Evaluate and provide suggestions to ELC and SALT |
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Adopt principles and best practices of continuous improvement and error/defect prevention that pertain to Extension. |
2007–2012: Annually. Report customer satisfaction state survey results agency wide. Cite learning resources and training opportunities for improving customer service. |
Objective 3: Employ highest skilled personnel, especially those with competencies most directly related to quality teaching and program delivery.
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Strategy |
Timeline/Measure(s) |
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Ensure that six-month performance appraisals are conducted with new employees to include a rigorous analysis of the employee’s performance (including employee unsatisfactory performance and steps to improve performance). |
2007: Guidelines developed and provided for consideration in position announcements. |
Table of Contents
Index of Organizational Goals and Objectives
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Contact:
Director
Texas Cooperative Extension
112 Jack K. Williams Administration Building
7101 TAMU
College Station, TX 77843-7101
Ph: 979-845-7967
Fax: 979-845-9542
September 2007